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Help Center for YouGov Customers
YouGov Surveys Self-serve Guidelines
FAQ's
FAQ's
Frequently Asked Questions
How do I copy a survey on the platform?
Is there a way to ensure respondents answer to the survey on a certain resolution (mobile / desktop) ?
How do you ensure that your surveys are not answered by BOT?
How large can be the video (size limit) ?
How respondents qualify for the survey?
How respondents are recruited ?
How do I make an answer option exclusive when the answer limit of the question is 'Choose many' ?
Can respondents zoom in / out an image in a survey?
Can we randomize the order of the questions?
Can I have more information on why my "sensitive" question can't run through Self-Serve?
Can I collect the email addresses or any personal identifiers of the survey's respondents?
How can I see my rejected survey's suggestions and feedback?
Can I share a preview of a survey with a colleague?
Can I share the survey results with a colleague?
How can I see the images/videos of the survey while reviewing results in Crunch?
I've made the suggested changes and it's asking me to pay again, will I be charged twice?
What is the minimum number of respondents required to run a survey in Self-Serve Surveys?
Can I add an image using an 'Instruction prompt' question type?
Why didn’t I receive a survey rejection email in my inbox?
Will my survey be reviewed on the weekend?
How can I add introductory text to a survey?
What are the variables that affect Pricing?
Is it possible to add a hyperlink / redirect urls within a survey?
What payment methods are accepted?
Can I use audio questions or add audio files to a survey?
What is the maximum number of questions that can be added in Self-Serve Surveys?
How can I get an invoice / VAT receipt for the survey I've just published?
How do panelists see surveys?
How will the images from my survey be previewed?
Can I exclude or recontact panelists who have already taken a survey?
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