I haven't received a confirmation code

If you're trying to create a YouGov Platform account but haven't received a confirmation code to confirm your email address, you can try one of the following solutions.

Quick fix

1. Wait 2–3 minutes as email delivery can be delayed. 
2. Check Spam/Junk for mail from [e-mail]. 
3. Resend the code. On the code screen, click "Click here to resend”.

If it’s still not there 

• Confirm your email is typed correctly. If it’s wrong, go back and re-enter it.
• Search inbox for [e-mail] in Promotions/Other/Updates tabs.
• Add [e-mail] to contacts/allowlist, then resend.
• Used this email before? You might already have an account. Try to login or recover password instead.
• Only click Resend once every few minutes. Multiple requests can delay delivery.
   

Still no code after 10 minutes?

• Contact us by using Live chat functionality available at the bottom right corner of the Platform Home page.