Why do I receive an error message when I try to log in?
You’ll get a "Login failed" error message when either the email address or password you've entered doesn’t match our records.
Try the following steps to login.
#1 Typing error
The most likely explanation is the simplest: you made a typing error. Try entering your details again, and don’t forget your password might contain capitals, numbers or special characters. And last, check your Caps Lock isn’t on (we’ve all done this).
#2 Forgotten password
If you still can’t log in, you can change your password by selecting the "Forgot your password?". Enter the email address linked to your YouGov account and click "Reset Password". You'll receive an email to reset your password. If you don’t see an email from us in your inbox within a few minutes, do check your spam folder.
Read more about changing or resetting your password here.
#3 No account
If you're not sure whether you have a YouGov account with that email address, you can try creating one here: https://platform.yougov.com/register.
Read more about creating a new account here.
If you are still having issues with logging in, use the Live Chat on Platform Home. They’ll be happy to help.
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